Delivery & returns
Standard delivery is now just £2.95
We aim to dispatch all orders received by 1pm the same day that they are received (for orders placed Monday to Friday). Orders placed on weekends and bank holidays will not usually be processed until the following working day. We anticipate that your order will arrive within three to five days of dispatch, but usually sooner.
We currently only deliver to mainland United Kingdom addresses.
NO QUIBBLE RETURNS
We love sourcing beautiful and unique items for you, but if your order isn't quite right, don't worry, we've got a no-quibbles returns policy. For details please read on...
- Unwanted items can be refunded or exchanged within 28 days of purchase
- Sale items can be refunded or exchanged within seven days of receipt
- We will refund the full purchase price of items, but not the delivery charge, unless your order was cancelled under the Distance Selling Regulations, or the entire order was faulty or incorrect
- We advise that you use a trackable delivery method and obtain a certificate of postage in case your parcel fails to reach us
- All items must be returned with the original invoice along with your returns code (please email the address on your invoice to notify us of your returns and we'll allocate you with a returns code)
- In addition to this returns policy, under the Distance Selling Regulations, you have up to seven working days after the day on which you receive your order in which to cancel it
- Items must be returned in their original packaging and in a re-saleable condition
We hope that you're very happy with your order and we always work hard to ensure that our products reach you in perfect condition. However, if your order is not as you would expect, please get in touch via the 'contact us' page and we'll sort it out as quickly as possible.